Monday, April 26, 2010
Yay for Chick-fil-a!
Last Thursday I met my friend Bekah and her son at Chick-fil-a. I went up to the counter, placed my order for some yummy food, paid for the food out of my "eating out" envelope (check out the Dave Ramsey envelope system), and placed my envelope on the tray with all of my food. We had a good time at lunch. We talked, ate, and watched the boys smile at each from one high chair to the other. The Chick-fil-a employees came by and got us refills, brought us mints, and even took away our trash. How do they find such great employees? It's just like the people at Publix who are genuinely happy and excited to help me. I don't get it, but I sure love it. Anyway, we finished our lunch, and I loaded G into the car. I glanced at the diaper bag and wondered where my envelope of money was. I began looking everywhere but couldn't find it. Then, I remembered. I had placed the envelope on my tray. If I had thrown the trash away myself, I probably would have looked down and realized it was there. But when the Chick-fil-a worker came by, I was scrambling to get it together, and never thought about the money. Regardless, it was still completely my fault. I called Jeff because I didn't know what to do. I couldn't go back in the store and dig through the trash while trying to hold on to a 1 year old who can't sit still for 2 seconds. Jeff was nearby, so he said he would come help me. I informed one of the employees of what happened, and a manager immediately sent two workers to start going through the trash in the back of the store. I hadn't thought about that...of course Chick-fil-a would not make me do the work. They are just that type of company. So they searched through chicken nuggets, Polynesian sauce, and mushy french fries and found my envelope. When the brought the money back to me, it was in a brand new Chick-fil-a envelope. The manager apologized and said she included a few coupons for my trouble. My trouble? They were the ones who had to dig through the trash due to my blunder. I thanked her again and again. I was sooo impressed. I ended up leaving with more money than I had when I walked in if you count the free combo and free kids meal coupons they gave me. Now I should say, that is customer service!